$500 OFF
your power bill*
when you switch your Support at Home
package to us.

It’s okay to change.
You deserve the best.

Call us today Request a call back

Already receiving home care? You can switch.

If your care provider isn’t meeting your needs, you can change. Thousands of Australians do it every year. Your current provider must continue services until the transition is complete, they cannot charge exit fees and your funding moves with you.

When you switch to Huon Regional Care, we take care of the paperwork, so you don’t have to figure it out alone.

If this sounds familiar, you’re not alone.

Many people who change Support at Home providers share the same frustrations.
Here’s what we hear most, and how Huon Regional Care can help.

Are you experiencing this?
“A different person every visit. I never know who's coming or if they'll understand my routine.”
How we help you
A small consistent team. The same familiar faces every time.

We carefully match you with support workers who fit your personality and routines. You choose who visits you, and if they're not the right fit, we'll send someone who is.

Are you experiencing this?
“A huge chunk of my funding goes on admin. I'm not sure what I'm actually getting for it.”
How we help you
Transparent service prices, agreed upfront across our network.

That is it. No surprises. We think you deserve to know exactly where your money goes, and to keep more of it for your care.

Are you experiencing this?
“I can't see my budget, can't get a straight answer, and have no idea what's been spent.”
How we help you
Your budget, schedule, and spending always visible to you.

Within the app, see monthly statements, service summaries, government funds distribution. View your projected balance to understand and manage how your funds are spent.

Are you experiencing this?
“They tell me when the carer is coming. I don't get to choose who visits or what we do.”
How we help you
You stay in control of everything

Your care revolves around your goals, not our roster. You choose when support happens, who provides it, and what matters most to you. Whether you prefer to self-manage or hand everything over to us, you are always in the driver's seat.

Switching your home care provider is easy -
just three simple steps

If your current Support at Home services aren’t meeting your expectations, you have every right to make a change. No fees to switch.

1

We have a conversation

A free 15-minute call with our team. Tell us about your current situation, what isn’t working, and what you’re looking for.

2

We handle the transition

After you give notice to your provider, we take care of everything else: coordinating your funds transfer with My Aged Care and reactivating your referral code, building your care plan and setting up your services.

3

Get $500 towards your power bill*

Once you’ve switched to Huon Regional Care and meet the offer requirements, we’ll put $500 towards your next power bill.*

Why choose us?

When someone comes to your home, you need to trust who they are and who stands behind them.

Switch today
✓

Trusted since 1969

Over 55 years of experience supporting Tasmanians to live safely and independently at home.

✓

You choose who comes into your home

Our experienced support workers and allied health professionals are carefully selected to provide safe, reliable and high-quality care.

✓

Choice and control, built in

Self-Managed or Full Service - you stay in charge of how your support is delivered.

✓

More of your funding goes to your support

Our low service prices mean lower participant contributions and more hours of care.

Ready to see if Huon Regional Care is right for you? Call 03 6264 7122
Call us today

Frequently Asked Questions

Yes, you have the legal right to switch home care providers at any time under Australia's Support at Home program. Your funding follows you, not your provider. Huon Regional Care can manage the transition on your behalf, including helping you notify your current provider and coordinating the transfer of your Support at Home funding through My Aged Care. Most switches are completed within two to four weeks.
No. Your Support at Home funding is yours and stays with you when you switch providers. Huon Regional Care works with My Aged Care to transfer your funding across once you become a client, so your care can continue and your funding is not lost.
Your funding moves with you. You don’t need to make a new funding application, there is no loss of your budget and no exit fees. Your Support at Home funding stays with you regardless of your provider.
Most providers require cancellation notice in writing, so check your agreement to confirm your current provider’s process. You don't have to manage that conversation alone. When you join Huon Regional Care, we can help you notify your current provider. You are not required to give a lengthy explanation. Under the Support at Home program, switching providers is your choice and your current provider is required to support a smooth transition.
In most cases, no. Huon Regional Care coordinates your transition so that your care can continue without interruption. We work to align the start of your services with us with the end of services from your previous provider, and we keep you informed throughout the process to help avoid gaps in your support.
After we set up your care plan, we match you with support workers based on your needs and preferences. We aim to provide consistency so you can get to know the people supporting you, and we keep you informed about who is coming to your home and when.
Your unspent Support at Home funds transfer with you when you change providers. These funds are held by the Australian Government through My Aged Care and are not owned by your current provider, so they cannot be withheld or absorbed when you leave. Huon Regional Care will help you understand your current balance and plan how to use it effectively once you become a client.

*Terms & Conditions: Available to eligible Support at Home participants switching from another approved provider to Huon Regional Care. Excludes CHSP clients. Eligible participants will receive $100 towards their power bill when they commence services with Huon Regional Care, with the remaining $400 provided after they have remained an active Huon Regional Care client for a minimum of three consecutive months. One offer per eligible participant.

Get started with quality Home Care today

Whether you’re simply researching, have been assigned funding, or are researching on behalf of a loved one, or are a friend or advocate, we’re here to help.

Complete the form below and one of our friendly team members will be in touch. Alternatively call (03) 6264 7122 or email at SAH@huonregionalcare.org.au

I agree to receive future communications from Huon Regional Care *